When will I receive my order?

If your order is placed before 3:00 pm Eastern time, Monday through Friday, then we will do our very best to ship your order that same business day. Your order should arrive within 5 business days once shipped, barring any unforeseen issues. Expedited orders are also shipped and delivered Monday through Friday (no weekend service).

How does my order ship?

Based on the delivery schedule that you select, your order will be shipped within the United States using one of our preferred carriers.

Will there be shipping fees charged on my order?

All retail orders that are shipped within the United States – except to Alaska and Hawaii – receive free “Ground” shipping. All wholesale orders that have a minimum purchase of $99.00 will also receive free “Ground” shipping. If your wholesale order total is less than $99.00, then a shipping fee of $12 is charged. For Alaska and Hawaii orders, shipping is free if the order is more than $300, otherwise the shipping fee will vary, with a minimum shipping fee of $30.00. Expedited shipping is available by request, for an additional shipping fee.

Does Blocks ship internationally?

No. Blocks does not currently ship its products internationally. For other questions about international shipping, please email optimize@blocksnutrition.com.

Can I ship my order to another address at checkout or should I first update my profile?

Yes. You can create a "Ship To" address other than your Profile address when you get to the checkout page. You do not have to add a "Ship To" address to your profile.

Are your packing materials recyclable?

All of our packing and shipping materials are made from recycled materials, including our envelopes. Our products also come in recyclable containers.

Does Blocks ship to PO Boxes?

Yes.

Can I return or exchange a Blocks product that is past its expiration date?

In general, Blocks does not refund or exchange products that are past their expiration date; however, if you have a professional wholesale account with us, please contact Blocks’ Customer Service Department for additional information.

Can I return an order that I received that I am not satisfied with?

Although we do not accept opened products as returns, your satisfaction is our number one priority. If you are not completely satisfied with your purchase after you receive it, then Blocks will help create a solution for you. We want to make your purchasing experience with Blocks as satisfactory as possible. You can always email our Customer Service Department at optimize@blocksnutrition.com.

How do I return or exchange a product?

To return or exchange an unopened product that you purchased from Blocks or from a Blocks partner, please email optimize@blocksnutrition.com to receive specific instructions on returns and exchanges.We only accept returns and exchanges on unopened products and received within 30 days of purchase.

Why didn’t my subscription order generate?

There are various reasons why a subscription may not generate. It may be that the item on subscription was not in stock at the moment, the payment method has declined, the shipping address needs to be verified or possibly a system failure. If a subscription fails to generate, look in your notification feed and email to see if a processing error message is displayed. If there is no error message, please email Customer Service so they may collect additional information for further review.

How early do I need to modify my subscription for the changes to take effect to my next shipment?

It is best to make any changes to your subscriptions 7 days prior to the ship date to ensure your changes have time to take effect.

How do I sync my subscriptions to all ship on the same date?

Sign into your Blocks account and click Subscriptions, then click “Edit All” and update your Shipping Date to your preferred date that you’d like all subscriptions to be shipped on.

Do you offer subscription discounts?

Yes! We offer a 20% subscription discount on refill orders.

What browser and device work best to manage subscriptions?

Our website performs best when using Chrome; however, Safari, Edge and Firefox will also work. It’s important when managing your subscriptions that you are on a laptop or desktop, so all features are visible on the screen. Smaller devices may not display all features, so it is best to avoid using cell phones, iPads and other similar devices when viewing/modifying your subscriptions.

What steps do I take if my credit card declines?

If your credit card is not submitting, confirm you are entering the proper name, billing address and security code. Confirm the card is activated and there are no limits set by your bank on daily spending. Try entering another credit card (if possible) or use PayPal. If you are still experiencing difficulties, please email Customer Service so they may collect additional information for further review.

How do I update my payment information?

You can update your payment information in your account settings. Once on the website, click on the account icon in the top right. If you have logged in before, it should automatically direct you to your account page, otherwise log in with your email used on past Blocks orders. Once logged in click on “Edit Payment Method” from the side menu on the left. From the Payment Method screen, you are able to update your payment information.

How do I update my account information?

After you log in to your account, go to "Edit Info" and from there you can update your account information as needed.

How do I update/change my subscriptions?

Auto-ship subscriptions can be updated/changed through your "Account" section of the website. Upon login, you will be on "Subscriptions" then by each subscribed product you wish to update, click “Edit Products” and update your credit card, address, quantity and/or frequency. You will receive an email and a message in your Notification feed that changes have been made to your existing subscription.

How do I cancel an auto-ship subscription?

Auto-ship subscriptions can be canceled on your Account section of the website. Upon login, you will be on "Subscriptions" then by each subscribed product you wish to cancel, click “Cancel” at the bottom of the page. You will receive an email and a message in your Notification feed of the cancellation.

What methods of payment does Blocks accept?

Blocks accepts payments by Visa, MasterCard, and American Express. Paypal is also available for online orders only.

What if I forget my customer account number?

Your Blocks customer account number is tied to the email you used at the time you set up your customer account. Email Blocks' Customer Service Department at support@blocksnutrition.com if you need to retrieve your customer account number.

Are there any hidden fees with auto-shipments?

No. Auto-shipping is a free feature that Blocks offers to its customers, although the normal shipping and handling charges apply to auto-shipments.

Can I have products auto-shipped to me?

Yes. At the time you place an order, you will have the option to select the frequency of how often you would like Blocks products to be auto-shipped to you.

I just placed an order using PayPal, but did not receive an order confirmation. Did my order still get submitted?

If you did not get directed back to the website order confirmation page, or receive an email notification with your order number, then no, your order did not get submitted. In these instances, you should review your PayPal account, being sure all information is accurate and up-to-date, then try your purchase again. If you still experience a failed order, you can try entering your credit card information directly at the checkout page. If neither of these options are successful, please contact Customer Service for additional assistance.

How secure is my information on your website?

Blocks takes multiple precautions to protect your personal information. First, when you sign-in to your account, you sign in using a secure server connection (https://). We use Transport Security Layer (TLS)/Secure Socket Layer (SSL), the industry standard in secure server protection. Second, your credit card information is stored by a secure, third party (PCI DSS Level-1 compliant) service provider that is owned by Visa. Third, Blocks.com protects your account with a proprietary, passwordless protection process owned by Skio for all accounts.

Do you store my credit card information on your website?

Blocks utilizes an independent third-party service owned by Visa that uses industry standard, state-of-the-art security features to store customer credit card information. Blocks does not store your credit card information on our servers.

What do I do if I think I'm having a reaction to a Blocks product?

Discontinue using the product and contact your health-care practitioner. If you think you need to, you should go to an emergency medical center.

What if I need to change my order after I have already placed it?

We do our best to process your order as quickly as possible, so changing an order that has already been placed is not always possible. However, you can email us at optimize@blocksnutrition.com with your order number and the change you are requesting, and we will do our best to make the change. If we are unable to adjust your order, then we will notify you.

Does Blocks offer volume discounts?

Yes. Blocks offers volume discounts to our approved partners. See our Partners Form for details or email us at optimize@blocksnutrition.com.

Does Blocks have a website privacy policy?

Yes, you can read Blocks' full website privacy policy here.

How do I apply to become a Blocks Partner?

Fill out this application to apply to the Partner Program. We will notify you on the status of your application as soon as possible.

How often will I receive my Blocks Partner commission?

If your commission balance exceeds $50 at the end of any given month, then your commission direct deposit will be processed at the end of that month. If your commission balance is less than $50, then the balance will continue to accumulate and will be issued in whichever following month the accumulated balance is greater than $50.

Can I apply my Blocks Partner commissions toward product credit?

No, your commission will be sent via direct deposit. Earned commissions cannot be redeemed for product credit.

What commissions do Blocks Partners receive?

Block’s Partner Program offers a competitive commission. Once accepted into the program, you will receive more information about the commission structure and how it can fluctuate depending on you extending discounts through your Partner link.

I submitted my application to become a Blocks Partner, now what?

We will email you regarding your status for our Partner Program after we have reviewed it internally.

Who can apply to be a Blocks Partner?

We are seeking brand advocates who understand the importance of optimizing health and who resonate with the need for custom nutrition protocols based on need. Training facilities, rehabilitation centers, athletes, brand fanatics, and influencers are all welcome to apply. We are seeking authentic voices who use Blocks in their regular routine. We want to hear your stories of how Blocks’ solutions have helped improve your daily life, helped you reach your health and fitness goals, and how they have improved your body’s performance.

What is expected of a Blocks Partner?

We ask our Partners to:

1. Reach out to their followers, friends, family, and acquaintances via social media and word of mouth to tell them about our brand and mission
2. Encourage followers to take our quizzes to provide them custom recommendations
3. Promote Blocks' social media networks (Instagram, Facebook, Twitter)
4. Share Blocks videos on YouTube
5. Post at least once a week on social media to promote Blocks products (Instagram, Facebook, Twitter, etc.)
6. Recruit new, like-minded Partner-customers to join the Blocks Partner Team
7. Drive sales to www.BlocksNutrition.com using social media, word of mouth, and other reasonable means

What is the Blocks Partner Program?

Blocks' Partner Program allows brand partners to earn commissions by promoting Blocks products within their online and in-person communities. Blocks Partners receive exclusive information on new product launches, special product promotions, and direct access to a dedicated Blocks Partner manager.

Click here for more information about the program.

What are Blocks' best-selling products?

Although Blocks has an extensive product line that includes over forty products, our bestsellers include: Dream, Shades of Green, Replenish, Core Absorber, Brain Juice, Revitalize, Cell Power, and Build, with our customers noting they felt immediate benefits.

Are Blocks' nutritional supplement products hypoallergenic?

Blocks strives to purchase the highest quality ingredients, and we don't use ingredients that contain hidden allergens. I’m not sure what products to order. Can you recommend some for me? Our entire company was built on solving this problem! Check out our wellness quizzes as a guide for custom product recommendations, or book an appointment with one of our health advisors.

What is the best way to store Blocks supplements?

Unless otherwise indicated on the product label, Blocks recommends that its products be stored tightly sealed in a cool, dry place, such as a pantry or cabinet. Products should be kept away from a location exposed to moisture (such as a bathroom) or heat (such as above the stove). And be sure your hands are dry before handling your supplements and, whenever possible, store the product in the bottle it came in and keep the lid tightly closed. Placing the contents of an entire bottle in a pill box or a baggie might cause the product to discolor or otherwise change in appearance.

My product was exposed to high heat before I opened it. What should I do?

We ship most of our products in glass amber bottles to avoid most issues. Depending on where you live and the time of year your product order is shipped, a Blocks product order can sometimes be subjected during shipment to short-term exposure to an extreme hot or cold temperature. For example, the hot temperature in the back of a delivery truck or a neighborhood mailbox, or the cold temperature on a residential front porch. However, in almost every instance, these short-term environmental stresses should not degrade or adversely affect the ingredients – powder or liquid – in a Blocks product in any way. And these environmental stresses are kept at a minimum because the great majority of Blocks products are successfully shipped from Blocks to the customer in just 2-3 days. To also help minimize these circumstances, we recommend that you be available to receive your shipment when it arrives so the product doesn’t remain exposed to an extreme outdoor temperature. But if you do open your shipment and you have any reason to be concerned about damage to a product, then contact Blocks' Customer Service Department so you can be assured that you receive every Blocks product in its most optimal form.

Does Blocks use fillers?

Most nutritional supplements contain excipients that contribute functional or structural properties, such as fillers, binders, and lubricants. At Blocks, we minimize the use of these “Other Ingredients” and we refuse to include unnecessary excipients that can interfere with dissolution, or absorption, or otherwise detract from the optimal use of the product. Every ingredient in a Blocks product, including the “Other Ingredients,” are sourced from the purest sources possible. Each ingredient is scrutinized and preference is given to ingredients that are free of contaminants and minimize allergens. Blocks believes in total label transparency. That means there are no hidden inactive ingredients. Every ingredient in a Blocks product, whether active or inactive, is listed on the product label.

Are Blocks' products certified nonGMO?

Blocks has a longstanding policy to not use genetically modified ingredients in our products. Therefore, to the best of our knowledge, every Blocks product is GMO-free, even though we don’t label our products as being non-GMO. The reason we don’t label our products as non-GMO is because there are no current tests that can be performed to confirm an ingredient’s non-GMO status. Currently, an ingredient’s non-GMO status can only be affirmed by a supplier affidavit, and Blocks has chosen to wait for the time we can use scientific methods to confirm every ingredient’s non-GMO status.

Are Blocks products certified NSF?

Yes, there is an entire line of NSF certified products.

What does “certified NSF” mean?

The NSF mark is your assurance that a product has been rigorously tested by a trusted independent certification organization. It is valued by consumers, manufacturers, retailers and regulatory agencies worldwide. NSF certification is your key to making sure that the products you use continuously meet strict standards for public health protection. Choosing a product certified by NSF lets you know the Blocks complies with strict standards and procedures imposed by NSF. From extensive product testing and material analyses to unannounced plant inspections, every aspect of a product's development is thoroughly evaluated before it can earn and maintain its NSF certification.

Do Blocks supplements really work?

You can read an in-depth explanation of Blocks' clinical partnerships and the efficacy of our supplement products as well as the importance of conducting clinical trials.

Can I get all the vitamins and minerals I need through a healthy and well-balanced diet?

Although it’s certainly possible, most nutritional experts agree there is a nutritional gap between the nutrients consumed in today's diet and the nutrients required for optimal health. You can read more about building a healthy foundation with Blocks supplements.

Do you test your products for hot and cold stability?

Before we launch a new product, we subject it to accelerated stability testing. This testing subjects the product for 90 days to heat (40° C / 104° F) and 75-percent relative humidity. The product formula must demonstrate stability at the conclusion of this testing. If the formula fails this testing, then the product is reformulated and the accelerated stability testing is conducted on the new formula.

Are your products food based or synthetic?

Although the ingredients in Blocks' nutritional supplement products are not derived from whole foods, many are derived from natural sources. Some ingredients are fermented and some are synthesized, and we select every ingredient for being in its most absorbable and usable form. These synthetic nutrients are bio-identical and used by the body in the same way as naturally derived ingredients – whether natural or synthetic – and every ingredient is tested to ensure it meets its specifications for identity, purity, and potency.

Are your probiotic products stable?

Yes. Blocks' probiotic products are stable and do not require refrigeration. Blocks periodically tests retained samples of each probiotic product throughout the product's shelf life to ensure the products remain stable and meet label claims at the expiration date.

Can pain medications and antibiotics interfere with the absorption of nutritional supplements?

Blocks is not aware of any contraindications in the current medical and technical literature that indicates that pain medications and antibiotics can interfere with the absorption of the nutrients in nutritional supplements. However, if you still have questions, then you should consult with your health-care practitioner.

Are minerals natural or synthetic?

When minerals are used as ingredients in nutritional supplements they can be in their original natural form or they can be obtained by synthesizing the original natural form to obtain a more potent or purer form of the original mineral.

How do you avoid cross-contamination of other products when a Blocks product contains an ingredient that is a known allergen?

After Blocks manufactures a product that contains a known allergen, we perform comprehensive cleaning procedures that remove all allergenic protein from the production area. After this cleaning is completed, the entire room and the equipment in it are tested for the allergen to verify there is no allergen protein remaining. This ensures there will be no cross-contamination between ingredients that do contain known allergens and those that do not.

Why does a Blocks product sometimes change color?

Color variance is normal for some products, especially products that have botanical ingredients. One reason for color variance is that Blocks does not use unnecessary fillers that are typically used to keep products uniform in appearance. So for a natural ingredient, depending on the time of year it was grown and harvested, color variance is not uncommon; for example, a botanical ingredient can be bright yellow in one lot and pale yellow in the next lot. Color changes can also occur as a result of changing the product's formula or changing the raw material supplier. However, if you have a particular concern about a product's color or appearance, then please contact us.

How soon before I feel something from my supplements?

Every individual is unique and every ingredient has a different "mechanism of action" for how it works in the body. Some ingredients can provide a relatively fast result, such as with Unwind, which contains pharmaGABA for managing stress, or Valerian root for promoting sleep in our Dream product. Other ingredients, such as those in Blocks' multi-vitamin/mineral products, are for preventative health and general wellbeing, so an immediate response would not be expected. However, for many Blocks products, if you experience an overall sense of wellbeing, such as improved mood, and that is the specific indication of use for which you are taking the product, then you are realizing the intended benefit.

Is Blocks regulated by the FDA?/Are Blocks products regulated by the FDA?

Blocks is regulated by the U.S. Food and Drug Administration. Blocks must comply with the FDA's regulations for manufacturing and labeling our dietary supplement products. In addition, all of our product literature and our website content must comply with FDA regulations. The FDA also requires Blocks to label the presence of allergens and to respond properly to reported adverse events.

Are Blocks products certified organic?

Although many of the ingredients in Blocks products are organic, Blocks products themselves are not certified as organic.

Does Blocks test its products on animals?

No. Furthermore, Blocks supports the objective of eliminating the laboratory testing of all animals.

I have a Blocks product that has expired. Can I still use it?

We don’t recommend using a Blocks product after its expiration date. Blocks conducts stability testing on our products, which ensures the potency of every ingredient at the product’s expiration date. Because of our stability testing program, Blocks can guarantee that its products meet 100 percent of the product's label claims up to the time of expiration. Although we don’t recommend using a product after its expiration date, it certainly won't harm you if you do use it. It doesn't mean the product has "gone bad" – it just means one or more of the ingredients might be at less than 100 percent potency.

What if my package is damaged or missing?

We are always here to provide a remedy in these situations. Please contact Blocks' Customer Service Department and a representative will be happy to assist you.