FAQs Account & Subscriptions
Why didn’t my subscription order generate?
There are various reasons why a subscription may not generate. It may be that the item on subscription was not in stock at the moment, the payment method has declined, the shipping address needs to be verified or possibly a system failure. If a subscription fails to generate, look in your notification feed and email to see if a processing error message is displayed. If there is no error message, please email Customer Service so they may collect additional information for further review.
How early do I need to modify my subscription for the changes to take effect to my next shipment?
It is best to make any changes to your subscriptions 7 days prior to the ship date to ensure your changes have time to take effect.
How do I sync my subscriptions to all ship on the same date?
Sign into your Blocks account and click Subscriptions, then click “Edit All” and update your Shipping Date to your preferred date that you’d like all subscriptions to be shipped on.
Do you offer subscription discounts?
Yes! We offer a 20% subscription discount on refill orders.
What browser and device work best to manage subscriptions?
Our website performs best when using Chrome; however, Safari, Edge and Firefox will also work. It’s important when managing your subscriptions that you are on a laptop or desktop, so all features are visible on the screen. Smaller devices may not display all features, so it is best to avoid using cell phones, iPads and other similar devices when viewing/modifying your subscriptions.
What steps do I take if my credit card declines?
If your credit card is not submitting, confirm you are entering the proper name, billing address and security code. Confirm the card is activated and there are no limits set by your bank on daily spending. Try entering another credit card (if possible) or use PayPal. If you are still experiencing difficulties, please email Customer Service so they may collect additional information for further review.
How do I update my payment information?
You can update your payment information in your account settings. Once on the website, click on the account icon in the top right. If you have logged in before, it should automatically direct you to your account page, otherwise log in with your email used on past Blocks orders. Once logged in click on “Edit Payment Method” from the side menu on the left. From the Payment Method screen, you are able to update your payment information.
How do I update my account information?
After you log in to your account, go to "Edit Info" and from there you can update your account information as needed.
How do I update/change my subscriptions?
Auto-ship subscriptions can be updated/changed through your "Account" section of the website. Upon login, you will be on "Subscriptions" then by each subscribed product you wish to update, click “Edit Products” and update your credit card, address, quantity and/or frequency. You will receive an email and a message in your Notification feed that changes have been made to your existing subscription.
How do I cancel an auto-ship subscription?
Auto-ship subscriptions can be canceled on your Account section of the website. Upon login, you will be on "Subscriptions" then by each subscribed product you wish to cancel, click “Cancel” at the bottom of the page. You will receive an email and a message in your Notification feed of the cancellation.
What methods of payment does Blocks accept?
Blocks accepts payments by Visa, MasterCard, and American Express. Paypal is also available for online orders only.
What if I forget my customer account number?
Your Blocks customer account number is tied to the email you used at the time you set up your customer account. Email Blocks' Customer Service Department at email@example.com if you need to retrieve your customer account number.
Are there any hidden fees with auto-shipments?
No. Auto-shipping is a free feature that Blocks offers to its customers, although the normal shipping and handling charges apply to auto-shipments.
Can I have products auto-shipped to me?
Yes. At the time you place an order, you will have the option to select the frequency of how often you would like Blocks products to be auto-shipped to you.
I just placed an order using PayPal, but did not receive an order confirmation. Did my order still get submitted?
If you did not get directed back to the website order confirmation page, or receive an email notification with your order number, then no, your order did not get submitted. In these instances, you should review your PayPal account, being sure all information is accurate and up-to-date, then try your purchase again. If you still experience a failed order, you can try entering your credit card information directly at the checkout page. If neither of these options are successful, please contact Customer Service for additional assistance.